We respect your privacy

Creative Freedom works closely with nonprofits and purpose-driven organisations, so trust and transparency are central to how we operate. This policy explains what information we collect, why we collect it, and how we take care of it when you visit creativefreedom.com.au. It was last update in January 2026.

Who we are

Creative Freedom Pty Ltd is an Australian digital agency working with nonprofits and businesses.

Website: creativefreedom.com.au
Country of operation: Australia

What information we collect

We only collect information that helps us do our job well. This may include:

  • Your name and contact details
  • Organisation or business details
  • Information you send through our contact forms
  • Email address if you subscribe to our newsletter
  • Payment information when you purchase services

Payments are processed securely via Stripe. We do not store any credit card details on our website.

How we use your information

We use your information to:

  • Respond to enquiries and communicate with you
  • Deliver our services
  • Process payments
  • Send updates, insights, or marketing emails if you opt in
  • Improve our website and services

We do not sell or trade your personal information.

Analytics and tracking

We use a small number of tools to understand how our website is used and how we can improve it:

  • Google Analytics
  • Facebook Pixel
  • Cloudflare Web Analytics

These tools collect information such as pages visited, device type, and approximate location. This data is aggregated and used for insight, not to personally identify you.

Email communications

We use Mailchimp to manage our email newsletter. You can unsubscribe at any time using the link in any email we send.

Who we share information with

We only share information with trusted service providers where necessary, such as:

  • Payment processing services
  • Email and communications platforms
  • Website analytics providers

All providers are required to handle your information responsibly.

Keeping your information safe

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. While no system is perfect, we choose reputable platforms and follow best practices for security.

Your rights

You have the right to:

  • Access the personal information we hold about you
  • Ask for corrections if something is inaccurate
  • Request that your information be deleted

You can make any privacy request using our contact form on the website.

Cookies

Our website uses cookies to support basic functionality, analytics, and marketing. You can control or disable cookies through your browser settings.

Updates to this policy

We may update this policy from time to time. Any changes will be reflected on this page.

Get in touch

If you have questions about privacy or how your information is handled, please contact us via our contact form.